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TERMS & CONDITIONS — CHAMELEONS ON WHEELS LLC

1. Acceptance of Terms

By purchasing from Chameleons on Wheels LLC, the customer acknowledges and agrees to all Terms & Conditions listed on this website.
No order will be processed without full acceptance of these terms.

2. Non-Refundable Reservation Deposit

A $100 non-refundable deposit is required to reserve a chameleon.
This deposit goes toward the final purchase price but cannot be refunded for any reason, including cancellations or change of mind.

If the customer cancels the order at any point before shipping:

  • The $100 deposit is retained as a cancellation fee.

  • Any additional payments may be refunded minus processing fees (PayPal, Zelle, Venmo, card fees, etc.).

No refunds will be given after the animal has shipped.

3. Required Enclosure Proof Before Shipping

To protect the health of our animals, customers must provide clear photos or video of the enclosure setup, including:

  • Lighting (UVB + heat source)

  • Enclosure type

  • Supplements

  • Feeding schedule

  • Hydration system

Shipping will NOT be approved until adequate husbandry is confirmed.

We reserve the right to refuse shipment if proper conditions are not met.

4. Shipping Policy (FedEx Overnight – Hub to Hub Only)

All live animals are shipped via FedEx Priority Overnight and Hub-to-Hub ONLY for the safety of the chameleon.

We do not ship directly to residential addresses.

Shipments are typically sent Monday–Wednesday, weather permitting.

We will always contact you before shipping to confirm:

  • The shipping date

  • FedEx Hub pickup location

  • Your availability to pick up

  • Weather conditions at all locations

If you have not received a confirmation message directly from us, your animal is NOT scheduled for shipment.

5. Pickup Requirements (Live Arrival Guarantee Conditions)

To qualify for Live Arrival Guarantee, the customer must:

  1. Pick up the package from the FedEx Hub within 2 hours of arrival.

  2. Send us an unboxing video recorded from the moment the box is opened — no cuts or edits.

  3. Immediately notify us if the animal appears stressed, injured, or deceased.

Failure to follow these steps automatically voids the Live Arrival Guarantee.

6. Live Arrival & DOA Policy

If a chameleon arrives deceased (DOA), the customer must provide:

  • A full, unedited unboxing video

  • Clear photos of the animal

  • A written explanation of the situation

  • Evidence that pickup was within 2 hours

If requirements are met, we will offer:

  • A replacement animal of equal value (based on availability), OR

  • Store credit valid for 1 year

Shipping costs are never refundable under any circumstance.

We are not responsible for:

  • FedEx delays

  • Lost packages

  • Stolen packages

  • Incorrect addresses provided by the customer

  • Delivery attempts to a residence instead of a hub

  • Damage or death caused by heat/cold during FedEx delays

  • Weather-related issues

  • Carrier mistakes

7. Shipping Reschedules

We reserve the right to delay or reschedule shipments to ensure the safety of the animal.
Reasons include (but are not limited to):

  • Unsafe temperatures

  • Storms or extreme weather

  • Holidays

  • FedEx service disruptions

  • Personal emergencies related to animal welfare

Reschedules do not qualify for refunds.

8. 30-Day Health Guarantee

We provide a 30-day health guarantee only if proper husbandry is maintained.
The guarantee becomes void if:

  • Incorrect UVB or lighting is used

  • Wrong supplements are used

  • Inadequate hydration

  • Overhandling or neglect

  • Poor enclosure setup

  • Injury caused by other pets

  • Stress from improper care

  • The customer waits days or weeks to report symptoms

  • Veterinary care is sought without our approval

We do not cover veterinary bills unless previously agreed in writing.

9. No Responsibility After Transfer

Once the chameleon is picked up and confirmed alive and healthy via unboxing video:

  • The responsibility transfers to the buyer

  • We are no longer liable for the health, injury, stress, or death of the animal

Chameleons are sensitive reptiles and require strict care — their well-being depends on proper husbandry provided by the new owner.

10. Right to Refuse Sale

Chameleons on Wheels LLC reserves the right to refuse sale to any customer if we determine the animal’s welfare may be at risk.
We may request additional proof of setup at any time.

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